Dynamics 365 and the Power Platform is the platform that provides actionable insight into your customers, members and prospects - all from a single place.
Our customers use Dynamics 365 and the Power Platform for contact centres, handling millions of enquiries with seamless telephony integration, for sophisticated case management using workflows, and for nurture marketing and engagement for customers alongside campaign and email automation. Our solutions help customers to understand their audiences, improve productivity and performance and connect customer experiences.
We've designed and developed Dynamics 365 and Power Platform applications for a range of customers you're sure to recognise.
Our solutions drive the national contact centre for Highways England, sensitively support complaint and contact management for the Crown Prosecution Service, help the Royal Armouries to engage better with its visitor base, allow the Scotch Whisky Association's legal team to protect the industry and underpin Spark Energy's customer service.
We are expert in delivering Dynamics 365 and Power Platform applications for call centres, legal case management, complaints handling, member and visitor management and nurture marketing.
Highways England's Customer Contact Centre (CCC) is usually the first point of contact for the public if they need help. In recognition of its customer service excellence, tackling a wide range of problems and always being available, the CCC has now received a Silver Global Standard Award from the industry-recognised Contact Centre Association.
It was presented with the award for consistently achieving accreditation to the CCA Global Standard over 10 years - an independent assessment and endorsement of an organisation’s customer service operation, designed by industry experts.
Last year it dealt with over 298,000 calls, 68,000 emails and 133,754 other correspondence, such as letters, as staff worked around the clock, 365 days of the year.
Advisors offer support on journey planning and real-time traffic queries, emergency responses and general problem solving.
Highways England customer service director Melanie Clarke said: 'Our contact centre gives people access to expert and timely advice when they need it most, ensuring people remain safe on our roads and helping get them home.'
I'm the happiest Manager in Highways England!
National Contact Centre Manager, Highways England
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